LCO Software, Inc.

Common Questions:

I completed my application, now what?
You will need to upload the correct documentation and then check back on the status of your application.

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What if I cannot print the confirmation page?
Just write down the reference number you received and use it to refer to your application.

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Can I make a change to my application?
No, but you can create a new application.

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Can I apply for my friend?
You can assist your friend in completing the online application.

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Who do I contact if I have a problem?
If you have a problem you can call the Salvation Army Toy Shop line at (239) 963-2244.

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I have children over 12, why can't I add them?
The Salvation Army Christmas Cheer program is only for children who will be 12 years old or younger on December 25th.

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What if I do not have the required documents?
Unfortunately, to be eligible for the Christmas Cheer program, you must have the documents required.

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What are acceptable proofs of age, address, or guardianship?
For child's proof of age, only a birth certificate will be accepted. For proof of address, a government ID with your current address, or a piece of mail. For proof of guardianship, only court documentation will be accepted.

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When do I pick up my food and gifts?
There will not be a pick up this year. You will receive information on how to obtain your gifts.

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Will I get the gifts I requested?
The gifts you select are only preferences. The Salvation Army has no way of determining what gifts each child will receive.

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What should I do if I cannot complete the application online?
Call us at (239) 963-2244

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